Privacy Policy

Darwin Pest Solutions is committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  1. Information We Collect

We may collect the following types of personal information:

    • Contact Details: Name, telephone number, email address, postal address, and street address.
    • Service Details: Information about your pest control needs, including property details and issues raised.
    • Payment Information: Details necessary for processing payments (e.g., credit card details, billing information).
    • Website Usage Data: Information such as IP addresses, browser types, and pages visited on our website, collected via cookies.
  1. How We Use Your Information

We collect and use your information for the following purposes:

    • To provide pest control services and manage bookings.
    • To communicate with you about your inquiries, services, and appointments.
    • To improve our services, website, and customer experience.
    • To comply with legal obligations and resolve disputes.
    • For marketing purposes, such as sending promotional emails or service updates (with your consent).
    • Photography and Video: With your prior approval, we may take photographs or videos during services for training or promotional purposes.
  1. How We Protect Your Information

We take appropriate measures to ensure the security and confidentiality of your personal information. This includes:

    • Storing data securely using encryption and secure servers.
    • Limiting access to personal information to authorized personnel only.
    • Regularly reviewing and updating our security practices.

Despite our efforts, no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will promptly notify you of any data breaches as required by law.

  1. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

    • With third-party service providers who assist in delivering our services (e.g., payment processors, IT support).
    • When required by law or to comply with legal processes.
    • With your consent or at your request.
  1. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance user experience and analyze website performance. You can disable cookies through your browser settings, but this may limit some functionalities of our website.

  1. Your Rights

Under Australian privacy laws, you have the following rights:

    • Access and Correction: You may request access to the personal information we hold about you and request corrections if necessary.
    • Withdraw Consent: You may opt out of receiving marketing communications at any time by contacting us.
    • Request Deletion: You may request that we delete your personal information by contacting us. We will comply with your request unless we are required to retain the information for legal or regulatory reasons.
    • Complain: If you believe we have breached your privacy, you can lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).
  1. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we recommend reviewing their policies before providing personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and significant changes will be communicated directly to you where appropriate.

  1. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Darwin Pest Solutions
PO Box 548, Karama, NT 0813
Phone: 0401 084 653
Email: info@darwinpestsolutions.com.au

Thank you for trusting Darwin Pest Solutions with your personal information. We are committed to safeguarding your privacy.

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